The technological evolution of business communication

by

Dines Mark

With innovations in technology, communication methods have improved drastically in recent times. Phone and web conferencing is now an extremely effective mode of communication and companies are using this with fruitful results. Malaysia has an array of corporate firms operating across different sectors. Apart from the local business entities, there are multinational companies (MNC) like Citibank, Dell, Accenture, Ernst and Young. Thus, the need for effective communication systems is on a rise. In order to collaborate efficiently with multiple offices globally and locally, these firms rely on phone and web conferencing for effective communication.

Conference calls by audio or web are easily accessible and can be conducted regardless of physical location. As travel expenses rise, choosing this method of collaboration is an appropriate choice to save money and time. Moreover, the flexibility of working from any location is another major advantage. Professionals can collaborate with team members from anywhere and discuss various projects with the help of this communication tool. By making the switch to audio Conferencing, many employees will be able to save precious time. Even though there are multiple modes of transportation to get to meeting venues, a considerable amount of travelling time will need to be provision for. Along with time spent in travelling to transportation hubs like train stations or airports, there are check-in and immigration formalities that may be taxable. Thus, organising online meetings are gaining popularity amongst companies as they can save a lot of time and money, thereby improving savings and productivity. At any organisation, there is a lot of information that needs to be communicated quickly and effectively to all employees located in different offices. To cater to this need, teleconferencing has been offered by telco service providers for some time. Users just need a log-in ID and pin to communicate. Video conferencing is the newest kid on the block and has proven helpful within HR departments for recruitment purposes. Candidates can attend remote interviews and that saves significant time for both the interviewer and interviewee. Thereby, companies can conduct recruitment exercises for potential employees from other countries at a very affordable cost. Professionals can exchange information, views and facts by using conferencing methods. This communication mode has significantly eliminated costs and obstacles involved with conducting traditional meetings. Furthermore, it allows users to reap the benefits of Questions and Answers (Q&A) sessions and getting valuable customer feedbacks instantly. Companies are getting high returns and their productivity is increasing with the use of audio, web and video conferencing. Due to all these facilities and advantages, more and more companies in Malaysia are using conferencing technologies as modern collaboration tools.

Dines Mark is an experienced writer having more than five years of experience in writing articles on various topics such as

web conferencing

, audio Conferencing, and

Conference calls

.

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The technological evolution of business communication